Privacy Policy

Last updated: October 24, 2025

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website. This includes:

Information You Provide:

  • Name and email address (when joining our waitlist)
  • Contact information (when reaching out to us)
  • Communication preferences
  • Any other information you choose to provide

Information Collected Automatically:

  • Website usage data (pages visited, time spent, clicks)
  • Device information (browser type, operating system)
  • IP address and general location data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your waitlist registration and send updates
  • Respond to your comments and questions
  • Analyze website usage and optimize user experience
  • Measure the effectiveness of our marketing campaigns
  • Deliver personalized content and advertisements
  • Comply with legal obligations

3. Information Sharing and Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information:

  • With service providers who assist us in operating our website
  • With analytics and advertising partners (see Third-Party Services below)
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

Third-Party Services:

Facebook Pixel

We use Facebook Pixel (ID: 579127515271431) to:

  • Measure the effectiveness of our advertising campaigns
  • Understand how visitors interact with our website
  • Deliver personalized advertisements on Facebook and Instagram
  • Create custom audiences for retargeting purposes
  • Track conversions and optimize our marketing efforts

Facebook may use this data according to their Data Policy. You can control your ad preferences through your Facebook account settings.

Opt-out: You can opt-out of Facebook tracking by adjusting your browser settings, using ad-blocking extensions, or managing your Facebook ad preferences.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information
  • Restriction: Request limitation of processing
  • Withdraw Consent: Withdraw consent for data processing
  • Opt-out: Opt-out of marketing communications and tracking

How to Exercise Your Rights:

To exercise any of these rights, please contact us at hello@quest-house.com with your request.

We will respond to your request within 30 days. You may also have the right to lodge a complaint with your local data protection authority.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze website usage. These technologies help us:

  • Remember your preferences and settings
  • Analyze how visitors use our website
  • Measure the effectiveness of our marketing campaigns
  • Deliver personalized content and advertisements
  • Improve website performance and functionality

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage
  • Marketing Cookies: Used for advertising and retargeting (Facebook Pixel)
  • Preference Cookies: Remember your settings and choices

Managing Cookies:

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Note: We do not respond to "Do Not Track" signals as there is no industry standard for such signals.

7. Data Retention and International Transfers

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Data Retention:

  • Waitlist Data: Retained until you unsubscribe or request deletion
  • Analytics Data: Typically retained for 26 months (Facebook Pixel)
  • Contact Information: Retained for 3 years after last interaction
  • Legal Requirements: Some data may be retained longer for legal compliance

International Transfers:

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

Quest House
Email: hello@quest-house.com
Website: https://quest-house.com